Chapter 4 Quiz, Product and Service Design




1. A major consideration in product design in addition to quality is manufacturability.
A.True
B.False


2. Environmental scanning refers to checking environmental regulations before proceeding with product design.
A.True
B.False


3. The term “concurrent engineering” refers to having both engineering and manufacturing personnel working independently early in the design phase.
A.True
B.False


4. Delayed differentiation and modular design are two tactics useful for mass customization.
A.True
B.False


5. Quality function deployment is a structured method of integrating the "voice of the customer" into the design process.
A.True
B.False


6. Product design that uses computers is referred to as:
A.QFD
B.CAM
C.RFD
D.CAD
E.TQM


7. Which of the following could be a dimension of quality?
A.Performance.
B.Conformance.
C.Reliability.
D.Durability.
E.All may be dimensions of quality.


8. Which of the following most accurately describes remanufacturing?
A.Processing a component twice to assure conformance to specification
B.Redesigning the layout of the factory.
C.Replacing worn out components in products and reselling the products.
D.Redesigning the product.
E.Retraining the workers.


9. Which of the following is most typical of modular design?
A.A single module includes all product functionality.
B.Standard modules can be combined in a variety of ways.
C.Inventories of completed products will be significantly higher.
D.Defective modules are usually repaired rather than replaced.
E.All of the above are true.


10. As part of a strategy for improving competitiveness, a manager may have to initially sacrifice:
A.research and development
B.short-term performance
C.employee pay raises
D.product or service quality
E.management incentive payments (bonuses)


11. Service design generally differs from product design in which of the following ways?
A.Service design tends to focus on tangible factors.
B.There is less latitude in detecting and correcting errors prior to delivery.
C.There is a lesser requirement to be aware of competitors' offerings.
D.There is less visibility to customers.
E.Once designed, service tends to remain constant while product design will change often.



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